Oops, did we make a mistake. We assure your satisfaction is important to us. If you are not completely satisfied with your order, please let us fix it for you. Simply contact.us@tralanas.com within 30 days of your purchase, and we will creatively fix your order or return your money, minus processing charges. Because all orders are customized tralana’s reserve the right to limit payment terms and to make changes to our policies as needed.